信息系统Information System[IS];企业资源计划Enterprise Resourse Planning[ERP]管理信息系统:Management Information System[MIS]结构化分析方法:Structured Analsis[SA]面向对象分析方法Object-Oriented Analsis[OOA]面向对象编程;Object Oriented Programming【OOP】数据流图:Data Flow Diagram【DFD】E-R图Entity Relationship Diagram[E-R]在线联机分析处理:on-line Analytical Processing[OLAP]联机事务处理系统:on-line Transaction Processing[OLTP]客户关系管理:Customer Relationship Management【CRM】数据挖掘:Data Mining数据仓库:Data Warehouse数据库:Database信息技术基础架构库:Information Technology Infrastructure Library[ITIL]IT服务管理IT Service Management,消息Message消息通信Communciation统一建模语言Unified Modeling Language[UML]用例图Use case diagram类图Calss diagram对象图Object diagram构建图Component diagram部署图Deployment diagram序列图State diagram协作图Collaboration diagram活动图Activity diagram